Workforce management

At its simplest, Workforce Management (WFM) is the process by which you ensure your customer service organization has the right person with the right skills in the right place and at the right time – regardless of the method of contact.

Are you looking for the answer to these questions?

Our business as Teleopti partner company do provide turn-key solutions in the field of planning, introducing and management.

Existing interfaces prove quicker and more seamlessly introduction even integration of source systems (e.g.: Qmtic Orchestra interface).

Planning of human resources in addition to permanently variable loads?

By using our customized solutions, it is not a problem anymore.

Permanently variable loads? Employees’ unique preferences?

The solution enables the most optimal human resource management, taking into consideration all these and past plan/fact data, too.

Is it impossible for infrastructure investment? Do you need to present some results quickly?

The solution is absolutely available as a cloud service (SaaS) in monthly fee construction.

Ügyfél elégedettség

Increase your customers’ satisfaction and profitability whether it can be the contact centre, back office or store and business network

Increase your customers’ satisfaction and profitability whether it can be the contact centre, back office or store and business network

Ügyfél elégedettség
A Teleopti WFM megoldása kiemelkedő munkaerő menedzsment megoldás

Complete control in daily management in addition to customer satisfaction and profitability

Detailed features

Integrations

Powerful integrations to other solutions for statistics around forecasting, scheduling, monitoring and performance management.

Intraday management

Stay in control of the day, and be ready to handle the unexpected. Proactively monitor and respond in real time.

Employee Empowerment

Powerful tools to help your agents become active participants in the center´s staff scheduling by influencing day/time preferences, shift trades, time-off requests and more.

Payroll Integration

Powerful integrations to other solutions for statistics around forecasting, scheduling, monitoring and performance management.

Forecasting

Whether you want to know what is needed over the next few hours, days, weeks or even next year, the Teleopti WFM forecasting tool has the answer.

Reports & Business Intelligence

A full suite of standard reports as well as powerful, easy-to-use customized reports, covering all your needs.

Employee Competence Development

Unique and powerful performance optimization solutions. Pinpoint and replicate employee skills, knowledge and attributes.

Third Party Applications

Teleopti WFM includes a powerful Software Development Kit (SDK) with every installation allowing other applications to interact with the rich functionality of Teleopti WFM.

Scheduling & Optimization

Balance operational efficiency, customer service and employee satisfaction with powerful and flexible scheduling and optimization tools.

Staff Budgeting

Accurate and flexible budgets that brings together your long-term forecasted need and the resources you have available.

Gamification

Motivate your employees with a fun, game-like competition that rewards high, measurable performance

So are you interested now?

We will assist you to find the best-fit solution for your industry sector and processes

Contact us

Why could we think it is the most proper solution for human resource management?

Teleopti Workforce Management
otherwise

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