Workforce management for service organisations
Have the RIGHT PERSON with the RIGHT SKILLS in the RIGHT PLACE and RIGHT TIME, all the time.
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What is Workforce
Management?
How about times when you have had many employees working their shift although there are no clients, and even worse, when there are no employees to attend to a client’s request.
Saves money by assigning resources according to customer demands. You can avoid being over or under staffed, consistently.
By giving managers the ability to see which staff members are available, plan workflows without creating bottlenecks, through their smartphones
Future proofs your business in a day and age where more people prefer working remotely or in a hybrid setting.
For more information about workforce management,
watch this video by our partner Teleopti
Workforce management is more than picking the right software. That’s why clients choose Xperion.
- Motivation Motivating employees can involve positive rewards or negative punishment to achieve desired results. Calabrio builds tools and technology around the positive aspect, promoting productivity through a fun, gamified environment.
- Empowerment People often strive for control and collaboration in their work. Calabrio offers a range of self-service tools, empowering employees to get feedback and take action from anywhere, whether on the job via a web portal or on the bus from a mobile app.
- Work-Life Balance Work-life balance is about being able to fit my work around my life and not my life around my work. Our industry-leading solutions allow employees to influence when they should work or be off, including shift trading, requests and preferences, all while covering service levels.
- Competence Development Enabling employees with the right development and coaching is good for the customer, company and the individual employee. Calabrio helps find the time for employee training, driving employee confidence and engagement, as well as securing required service levels.
What’s more, we are partnered with Teleopti, one of the leading workforce management software providers in the world. With Xperion, we make sure you get the best software and the best planning and management for your workflow management.
Our solution features
Integrations
Powerful integrations with other solutions for statistics around forecasting, scheduling, monitoring and performance management.
Intraday Management
Employee Empowerment
Powerful tools to help your agents become active participants in the center´s staff scheduling by influencing day/time preferences, shift trades, time-off requests and more.
Payroll integration
Integrate with payroll management tools to automate most payroll activities and save up on admin costs.
Forecasting
Plan for resource requirements for the next day, week, month, or even year.
Reports & Business Intelligence
A full suite of standard reports as well as powerful, easy-to-use customized reports, covering all your needs.
Employee Competence Development
Unique and powerful performance optimization solutions. Pinpoint and replicate employee skills, knowledge and attributes
Third-party Applications
Teleopti WFM includes a powerful Software Development Kit (SDK) with every installation allowing other applications to interact with the rich functionality of Teleopti WFM.
Scheduling and optimization
Balance operational efficiency, customer service and employee satisfaction with powerful and flexible scheduling and optimization tools.
Staff Budgeting
Accurate and flexible budgets that bring together your long-term forecasted need and the resources you have available.
Gamification
Motivate your employees with a fun, game-like competition that rewards high, measurable performance