Workforce management for service organisations
Have the RIGHT PERSON with the RIGHT SKILLS in the RIGHT PLACE and RIGHT TIME, all the time.
What is Workforce
How about times when you have had many employees working their shift although there are no clients, and even worse, when there are no employees to attend to a client’s request.
Saves money by assigning resources according to customer demands. You can avoid being over or under staffed, consistently.
By giving managers the ability to see which staff members are available, plan workflows without creating bottlenecks, through their smartphones
Future proofs your business in a day and age where more people prefer working remotely or in a hybrid setting.
For more information about workforce management,
watch this video by our partner Teleopti
Workforce management is more than picking the right software. That’s why clients choose Xperion.
What’s more, we are partnered with Teleopti, one of the leading workforce management software providers in the world. With Xperion, we make sure you get the best software and the best planning and management for your workflow management.
Our solution features
Powerful integrations with other solutions for statistics around forecasting, scheduling, monitoring and performance management.
Powerful tools to help your agents become active participants in the center´s staff scheduling by influencing day/time preferences, shift trades, time-off requests and more.
Integrate with payroll management tools to automate most payroll activities and save up on admin costs.
Plan for resource requirements for the next day, week, month, or even year.
Reports & Business Intelligence
A full suite of standard reports as well as powerful, easy-to-use customized reports, covering all your needs.
Employee Competence Development
Unique and powerful performance optimization solutions. Pinpoint and replicate employee skills, knowledge and attributes
Teleopti WFM includes a powerful Software Development Kit (SDK) with every installation allowing other applications to interact with the rich functionality of Teleopti WFM.
Scheduling and optimization
Balance operational efficiency, customer service and employee satisfaction with powerful and flexible scheduling and optimization tools.
Accurate and flexible budgets that bring together your long-term forecasted need and the resources you have available.
Motivate your employees with a fun, game-like competition that rewards high, measurable performance