In-Store analytics – why you need it
In the ever-growing competitive market of retail, the ability to analyse in-store performance has never been greater.
Qmatic launches newest release of Orchestra, it’s leading customer journey management software
Mobile Connect App with Enhanced Connectivity and Simultaneous Multiple User Support Leads Key Features that Help Companies Improve Customer Experience
Qmatic Introduces Industry’s First Integrated Mobile Queue Management and Gamification App
The Myfunwait® mobile app works with the company’s customer journey management platform to deliver an immersive experience.
Omni-channel is hot news so where’s the hitch?
A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around in shops and cafés, on buses and trains – even while walking in the street: almost everyone is glued to a personal electronic device.
Chatbots – the next step in the evolution of the contact center
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effective workforce management
Proven right again – the customer comes first!
Since Teleopti’s inception in 1992, we’ve been working relentlessly on raising employee engagement and satisfaction – both in our own internal operations and in our workforce management (WFM) solution. Our efforts have now been rewarded with the prestigious 2016 EMEA Customer Value Leadership Award from growth consultancy, Frost & Sullivan.
Qmatic – Virtual System Supplier Company of the Year!
Qmatic are proud to have been named Virtual Systems Supplier Company of the Year by Business and Industry Today.
The Simple ROI of WFM
How can you leverage WFM to make quick-and-easy wins for your return on investment (ROI)? I’d like to share a couple of quick-and-easy, real-world scenarios that immediately will turn into wins for your contact center.
Virtual Bus Stop Supermarket in The Netherlands
A Dutch supermarket Jumbo, one of the market leaders, experiments with a virtual bus-stop-supermarket in the city of Utrecht, in The Netherlands.The bus-stop supermarket presents a selection of products, proven to be favourite buys for their customers. The items are processed quickly, scanned and added to a virtual shopping cart using the ‘Jumbo app’.
A Better Customer Journey – Qmatic Insights from NRF Big Show
From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo. We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more.