How Apple stores give their customers the five diamond treatment
Best buys outnumber Apple stores 5 to 1 – Yet Apple makes 5x more in sales per store. In 2018 Apple’s customer loyalty note has hit an all-time high of over 90% – What makes Apple so successful?
Transforming the customer journey in-branch at the Post Office
The Post Office is the UK‘s largest retail network and the largest financial services chain in the country with more branches than all of the UK’s banks and building societies put together. It also has growing direct channels such as contact centres and online.
Decathlon: the innovative solution making the checkout experience smoother and faster
Decathlon is one of the best-known and best-loved sports equipment retailers in the world. With over 1,100 shops in 27 countries, the company seeks on a daily basis to “make the pleasure and benefits of sport accessible to all”.
Micro-learning
Skills for working processes to be learnt can be solvable by using micro-lessons in a more effective way than traditional courses. On the basis of the article released – at CIO.com – by Darren Winterford as the CEO of Ed Micro-learning, we are able to review the benefits of micro-learning.
Global Powers of Retailing 2019(Study – 30 min)
Welcome to the 22nd edition of Global Powers of Retailing. The report identifies the 250 largest retailers around the world based on publicly available data for FY2017 (fiscal years ended through June 2018), and analyzes their performance across geographies and product sectors.
Everything for the customer
IT managers, processing the digital business strategy, should cooperate with marketers in order to manage the user heatmap as a crucial importance. Perhaps the digital period has irrevocably changed the dynamic of corporate management.
5 Trends That Will Redefine Retail In 2019(Article – 10 min)
The retail industry has undergone a significant transformation over the past decade, and it continues to evolve quickly. Led by advancements in digital channels, 2018 has been kind to retail in the US, with the market reporting growth every month so far after a record-setting 2017.
Why “Many-Model Thinkers” Make Better Decisions
Organizations are awash in data — from geocoded transactional data to real-time website traffic to semantic quantifications of corporate annual reports. All these data and data sources only add value if put to use. And that typically means that the data is incorporated into a model.
The vision and the present of retail digitalization (2015/2019)
If you flash a glance on a study from 2015, you can see that most of the innovations mentioned in the study are becoming the part of the daily practice of retail trade. (Unfortunately, currently there are no newer published studies which are such detailed and exact like the one from 2015.)