What is QBoard?
So you have decided to unify and enhance customer service in your retail business. The next step is to get your employees on board with your vision to become a customer-centric company. QBoard lets you do just that with a collection of exciting features
With QBoard you can
Tie team KPIs to CX objectives
Your Qmatic Orchestra solution gives you great insights about how you can improve your service levels. QBoard lets you convert these insights into KPIs for the relevant teams. You can view team performance as well as individual performance against personal/team level KPIs
Manage multiple stores across geographies
The QBoard app gives you the versatility to switch between regional performance and store-wise performance split in just a touch of a button.
Evaluate employee performance effectively by comparing actual data against custom-set KPIs. Streamline employee rewarding, promotions etc. and see real growth in staff motivation levels
Communicate with your teams effectively. Flag any issues and resolve any conflicts within seconds, even when you are on the move. Provide feedback to your teams in real-time.
What’s more, visualize
data to drive impact
Visual information is interpreted at least 60.000
times faster than a textual one.
Of the human brain can process
Of the human
communication is visual.