How To Invest In Customer Experience In 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities?

Successful Shared CX Needs New Partnership Dynamics

Many organizations rely on external partners (or ‘intermediaries’) to support “their” customer experiences. But is it really “their” customer and “their” experience? Isn’t shared responsibility intrinsic to partnership? To be successful, the short answer is yes.

Measuring Basket Sizes

How are automated tools helping brick-and-mortar retailers expand basket sizes? Read about why the quality of data supporting A/B testing, upselling, cross-selling, and marketing efforts is essential for improving performance.

Everything for the user experience.

Not only does the National Digital Citizenship Program raise the digitization of e-public administration services to a higher level, but in many cases the process and approach to administration itself will be radically transformed by 2026.  Simplification, user experience, citizen satisfaction, optimization of administration – the above terms are given a key role in the…

Bye-Bye Solo

SOLO END-OF-SALE ANNOUNCEMENT End-of-Sale / End-of-Life Announcement for SOLO QMATIC announces the End-of-Sale and End-of-Life dates for SOLO. The last day to order SOLO (last time buy) is 30th of June 2022 for our direct sales. The last day to order SOLO (last time buy) is 30th of June 2023 for our partner sales  …