The Crucial Role of Automation in the Customer Experience
Rapid innovation in AI-assisted automation adds another layer of possibilities to what can be accomplished. How to deliver a better customer experience overall?
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Testimonials
Telia
Qmatic’s solutions provide a stress-free environment that helps staff to keep structure in their work and guides customers upon entering the store. Now, customers can have a look around, without feeling the pressure of standing in line, or not knowing if a sales representative has seen them or not.
SNCF
We now have a better awareness of our customer flows, and the information we need to develop our organizations to suit customer demands in real time and over the long term.
NHS
The NHS is increasingly a data-led organisation, and the Qmatic solution gives us the data we need to make necessary changes to staffing levels and processes that enable us to provide the very best patient experience. The feedback we have had from patients and their families has been immensely positive, and we are looking to integrate more services from Qmatic to further improve the patient experience.
Apoteket
What’s most beneficial with Qmatic’s solutions is that we get indications on whether our daily operations are up to standard or not.
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News, case studies
How To Invest In Customer Experience In 2023
There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities?
Successful Shared CX Needs New Partnership Dynamics
Many organizations rely on external partners (or ‘intermediaries’) to support “their” customer experiences. But is it really “their” customer and “their” experience? Isn’t shared responsibility intrinsic to partnership? To be…
Partners
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