Qmatic are proud to have been named Virtual Systems Supplier Company of the Year by Business and Industry Today.
Since Teleopti’s inception in 1992, we’ve been working relentlessly on raising employee engagement and satisfaction – both in our own internal operations and in our workforce management (WFM) solution. Our efforts have now been rewarded with the prestigious 2016 EMEA Customer Value Leadership Award from growth consultancy, Frost & Sullivan.
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effective workforce management
A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around in shops and cafés, on buses and trains – even while walking in the street: almost everyone is glued to a personal electronic device.
The Myfunwait® mobile app works with the company’s customer journey management platform to deliver an immersive experience.
Mobile Connect App with Enhanced Connectivity and Simultaneous Multiple User Support Leads Key Features that Help Companies Improve Customer Experience
In the ever-growing competitive market of retail, the ability to analyse in-store performance has never been greater.