The real reason why our eyes are the next battleground for technology dominance
It’s not because of what’s happening now. It’s because of what happened in the past. And what’s coming next.
Teleopti WFM – Version 8.6 in detail
In developing version 8.6, the focus for the Teleopti WFM team has been on helping our customers to effectively handle any changes or requests that come along. A large part of achieving this responsiveness is improving the speed and usability of each tool.
Teleopti MyTime mobile application
Building on the popularity of MyTime, Teleopti’s web-based self-service tool for agents, we will be launching the MyTime mobile app this spring. The interactive MyTime application helps agents keep up to date with theirs and their team members’ schedules, track their performance, and, using add-on modules, take control of their vacation and working hours whenever, wherever.
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success.
Do You Know the 3 P’s of a Remarkable Customer Journey?
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Budgets climb (AGAIN!) as marketers juggle more demands
If budgets are an indicator of power and priorities, then marketers are leading the charge in a data-drive, digitally led world. Our fifth annual CMO Spend Survey shows how organizations are directing their spend.
A Better Customer Journey – Qmatic Insights from NRF Big Show
From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo. We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more.
Virtual Bus Stop Supermarket in The Netherlands
A Dutch supermarket Jumbo, one of the market leaders, experiments with a virtual bus-stop-supermarket in the city of Utrecht, in The Netherlands.The bus-stop supermarket presents a selection of products, proven to be favourite buys for their customers. The items are processed quickly, scanned and added to a virtual shopping cart using the ‘Jumbo app’.
The Simple ROI of WFM
How can you leverage WFM to make quick-and-easy wins for your return on investment (ROI)? I’d like to share a couple of quick-and-easy, real-world scenarios that immediately will turn into wins for your contact center.
Qmatic – Virtual System Supplier Company of the Year!
Qmatic are proud to have been named Virtual Systems Supplier Company of the Year by Business and Industry Today.