When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success.
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
If budgets are an indicator of power and priorities, then marketers are leading the charge in a data-drive, digitally led world. Our fifth annual CMO Spend Survey shows how organizations are directing their spend.
From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo. We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more.
A Dutch supermarket Jumbo, one of the market leaders, experiments with a virtual bus-stop-supermarket in the city of Utrecht, in The Netherlands.The bus-stop supermarket presents a selection of products, proven to be favourite buys for their customers. The items are processed quickly, scanned and added to a virtual shopping cart using the ‘Jumbo app’.
How can you leverage WFM to make quick-and-easy wins for your return on investment (ROI)? I’d like to share a couple of quick-and-easy, real-world scenarios that immediately will turn into wins for your contact center.
Qmatic are proud to have been named Virtual Systems Supplier Company of the Year by Business and Industry Today.
Since Teleopti’s inception in 1992, we’ve been working relentlessly on raising employee engagement and satisfaction – both in our own internal operations and in our workforce management (WFM) solution. Our efforts have now been rewarded with the prestigious 2016 EMEA Customer Value Leadership Award from growth consultancy, Frost & Sullivan.
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human agents happy with effective workforce management
A recent study found the average person checks his or her smartphone a staggering 85 times a day! And just look around in shops and cafés, on buses and trains – even while walking in the street: almost everyone is glued to a personal electronic device.