Learn how to remain competitive in the digital economy by becoming a “Digital Innovation Factory” that produces software as well as consumes it:
New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because a journey map is often the first opportunity to view the end-to-end customer experience and understand the wants, needs, and pain points of your customers as they navigate that journey.
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
While many have started to offer digital solutions, improving digital customer experience is still a challenge when everything is new. In this blog post, we will discuss the following topics: How to improve customer experience with digital solutions, Tips to improve digital customer experience.
Decathlon is one of the best-known and best-loved sports equipment retailers in the world. With over 1,100 shops in 27 countries, the company seeks on a daily basis to “make the pleasure and benefits of sport accessible to all”.
When companies set off to build their BI applications, the most common mistake they’ll fall into is foregoing user interviews. We often hear: “But we already know what we want. Here’s a list of metrics we need displayed in this dashboard. Can’t you just design the dashboard based off of this?”
It’s a challenging time for customer experience (CX) leaders: Companies have lost their focus on customers, customer expectations continue to rise, and the economy is becoming more turbulent. Despite these challenges, a whopping 82% of CX leaders predict that their budgets will rise in the next 12 months, according to new Forrester data. Forrester contends that CX…
In the digital age, customer experience is king. Today, two-thirds of companies compete on customer experience alone. The reality is that today’s businesses are operating in an environment where their top competitors are just a click away.Of course, everyone knows that better service makes for happy customers. But do happier customers translate to higher profits?
The online world moves at a breakneck pace, and consumers have become accustomed to the immediacy and seamless interactions. In our digitally transformed age, what drives customer loyalty, boosts sales and improves growth? A digital customer experience that is glitch-free and easy, anticipates and reacts to customer needs, and truly understands them.