As a valued partner of Teleopti, I wanted you to be among the first to hear our exciting news. I am proud to announce that Teleopti has been acquired by Calabrio, the customer experience intelligence company headquartered in Minneapolis, Minnesota, USA.
Not only does the National Digital Citizenship Program raise the digitization of e-public administration services to a higher level, but in many cases the process and approach to administration itself will be radically transformed by 2026. Simplification, user experience, citizen satisfaction, optimization of administration – the above terms are given a key role in the…
IT managers, processing the digital business strategy, should cooperate with marketers in order to manage the user heatmap as a crucial importance. Perhaps the digital period has irrevocably changed the dynamic of corporate management.
Learn how to remain competitive in the digital economy by becoming a “Digital Innovation Factory” that produces software as well as consumes it:
New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because a journey map is often the first opportunity to view the end-to-end customer experience and understand the wants, needs, and pain points of your customers as they navigate that journey.
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
While many have started to offer digital solutions, improving digital customer experience is still a challenge when everything is new. In this blog post, we will discuss the following topics: How to improve customer experience with digital solutions, Tips to improve digital customer experience.
Decathlon is one of the best-known and best-loved sports equipment retailers in the world. With over 1,100 shops in 27 countries, the company seeks on a daily basis to “make the pleasure and benefits of sport accessible to all”.
Source: domo.com
When companies set off to build their BI applications, the most common mistake they’ll fall into is foregoing user interviews. We often hear: “But we already know what we want. Here’s a list of metrics we need displayed in this dashboard. Can’t you just design the dashboard based off of this?”
