As communicated since December 2012, Q-WIN and Qmatic Suite will reach End of Life on December 31st2017. End of Life means: • Support: – No support will be given by Qmatic – No enhancements or corrections will be made by Qmatic – Bugs related to the core product will not be managed
Toys ‘R’ Us has filed for bankruptcy as it seeks to restructure $400 million in debt — the result of a $6.6 billion buyout from more than a decade ago that has slowed its physical and online growth.
As the market for big data analytics rapidly expands to include mainstream customers, its important to know big data technologies that really matter.
It’s not because of what’s happening now. It’s because of what happened in the past. And what’s coming next.
In developing version 8.6, the focus for the Teleopti WFM team has been on helping our customers to effectively handle any changes or requests that come along. A large part of achieving this responsiveness is improving the speed and usability of each tool.
Building on the popularity of MyTime, Teleopti’s web-based self-service tool for agents, we will be launching the MyTime mobile app this spring. The interactive MyTime application helps agents keep up to date with theirs and their team members’ schedules, track their performance, and, using add-on modules, take control of their vacation and working hours whenever, wherever.
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success.
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
If budgets are an indicator of power and priorities, then marketers are leading the charge in a data-drive, digitally led world. Our fifth annual CMO Spend Survey shows how organizations are directing their spend.
From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo. We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more.