Gartner Top 10 Strategic Technology Trends for 2020
Hyperautomation, blockchain, AI security, distributed cloud and autonomous things drive disruption and create opportunities in this year’s strategic technology trends.
Future of Customers and Consumers
Many enterprises have embarked on some form of customer experience (CX) transformation. While such initiatives vary in terms of scope and maturity, organizations are using CX as a differentiating lever for future business resiliency and growth. In fact, data from IDC’s Future Enterprise Resiliency and Spend (FERS) survey show that organizations see improving Customer Experience as…
Frictionless Customer Journeys Require Robust Analytics
Frictionless customer journeys are those that seamlessly react to customer needs, anticipate consumer responses, and follow the shopper across channels, locations, and touchpoints. They create experiences for customers that improve convenience and ease of shopping, drive loyalty, increase basket sizes, and improve profitability, ultimately creating competitive advantage in the market.
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. Annica Ronquist, Head of Global Customer Operations and Services at Teleopti, outlines 5 top tips for self-service success.
Five reasons Toys R Us failed
“It’s a magical place. We’re on our way there.” The old Toys R Us jingle has worn thin. Now it’s on its way out. The retailer’s UK arm has gone into administration, putting thousands of jobs at risk. It isn’t that we have stopped indulging our children’s demands.
Exciting News from Teleopti
As a valued partner of Teleopti, I wanted you to be among the first to hear our exciting news. I am proud to announce that Teleopti has been acquired by Calabrio, the customer experience intelligence company headquartered in Minneapolis, Minnesota, USA.
Everything for the customer
IT managers, processing the digital business strategy, should cooperate with marketers in order to manage the user heatmap as a crucial importance. Perhaps the digital period has irrevocably changed the dynamic of corporate management.
Every Enterprise is Becoming a Digital Innovation Factory
Learn how to remain competitive in the digital economy by becoming a “Digital Innovation Factory” that produces software as well as consumes it:
Do You Know Your New Customer Journeys?
New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because a journey map is often the first opportunity to view the end-to-end customer experience and understand the wants, needs, and pain points of your customers as they navigate that journey.
Do You Know the 3 P’s of a Remarkable Customer Journey?
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared confession, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”