Every Enterprise is Becoming a Digital Innovation Factory
Learn how to remain competitive in the digital economy by becoming a “Digital Innovation Factory” that produces software as well as consumes it:
The next decade: free energy, sold likes and taxed robots – 10 major trends
While the world has been watching the revolutionary innovations, and has been guessing when the big inventions would start commercially, the experts of SAP focus on invisible, though major changes at the levels of corporate, business and social operations. SAP experts don’t exclude the emerge of a ‘New World Order’, but we could see many…
More and more people buy weareable smart device
According to Honor’s research made by Canalys, the number of shipped smart devices in the world would exceed three billion units by 2023, including smartphones, computers, tablets, smart bracelets, smart speakers and earphones. With its 500 million shipped units, the European market will have 17% of this total by 2023, being the third largest market…
Service Design: Five Principles To Improve CX, EX, And Business
Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your last online purchase: You interacted with an online store, on your computer or your mobile, and got your order delivered at home as planned. Simple?
Now Is A Counterintuitive But Ideal Time To Drive A Companywide Innovation Campaign
Transformational times like these create opportunities for your firm to introduce net-new services that extend your market value.
IDC Expects Worldwide IT Spending to Decline by 2.7% in 2020 as COVID-19 Drives Down Forecasts
Worldwide IT spending is now expected to decline 2.7% in constant currency terms this year as COVID-19 impacts the global economy and forces many organizations around the world to respond with contingency planning and spending cuts in the short term.
The Future Of Technology And Innovation 2020
The pandemic has set a new standard for the pace of change. In the past, we have euphemized “overnight disruption” to mean a few months to a few years for changes to unfold, which seemed fast. We live in a new world, where overnight disruption literally means overnight. This represents a radical shift in our mental model of the world, and it is something we are all coping with.
Do You Know Your New Customer Journeys?
New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because a journey map is often the first opportunity to view the end-to-end customer experience and understand the wants, needs, and pain points of your customers as they navigate that journey.
Who is the king in Streaming?
Have streaming services changed how we consume content?
What is the customer journey?
The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. When we talk about the customer journey the central focus is on the customer. Do we know who they are? How they behave? What are their needs or expectations? Which factors make them buy a product? The…