When companies set off to build their BI applications, the most common mistake they’ll fall into is foregoing user interviews. We often hear: “But we already know what we want. Here’s a list of metrics we need displayed in this dashboard. Can’t you just design the dashboard based off of this?”
Online sales increased at an astounding rate in the past few years, yet there are a lot of people who still prefer the more hands-on “going to the store” shopping experience. In the USA the total offline sales are 10X bigger than online. However, the online shopping business is growing 3x faster than offline.
Don’t believe everything you read about the #retailpocalypse. Retail’s going through a renaissance.
Cinesa is Spain’s leading cinema screening company with 22 million viewers, and is also the leader in movie theaters, with more than 500 spread out among the main provincial capitals. Cinesa is committed to technology and comfort when it comes to offering its customers the best possible cinema experience.
Avis is one of the world’s most renowned car rental brands, with some 5,450 offices in more than 165 countries. It has a long history of innovation in the car rental industry and is one of the leading brands on an international level in terms of cus- tomer loyalty.
Is there a gap in your customer experience? Bridging the gap between online and in-store sales innovation. While online stores continue to make strides in technology that improves the customer experience and drives more sales, in-store is being left behind. Here’s how you can bridge it.
Mobile Ticket connects to Orchestra, an enterprise platform to manage omnichannel customer journeys. Orchestra future proof’s your customer experience strategy with bolt-on modular packages including appointment and resource management, online collection processing, digital signage, context marketing opportunities and staff mobile applications.
“It’s a magical place. We’re on our way there.” The old Toys R Us jingle has worn thin. Now it’s on its way out. The retailer’s UK arm has gone into administration, putting thousands of jobs at risk. It isn’t that we have stopped indulging our children’s demands.
Qmatic, the global leader in Customer Journey Management, today announces Orchestra 7, the new version of its flagship enterprise platform Orchestra. Orchestra 7 is GDPR ready, completely modular and customers can choose from pre-packaged solutions like Click & Collect for Retail or tailor a solution that matches their exact needs.