Tech Trends 2020
New breakthroughs promise emotionally intelligent interfaces and hyperintuitive cognitive capabilities. Can we architect systems that will both find the business value in tomorrow’s tech trends and remain viable for decades?
Improving Customer Experience By One Point Can Drive More Than A Billion Dollars In Revenue
We calculated it for you — at least if you are in one of the 15 industries that our new report “How Customer Experience Drives Business Growth, 2019” features. And if you aren’t, check out how we calculated the upside of CX (see below) so you can apply the same logic in your firm.
Technology is in focus at fashion companies
Augmented reality, digital clothing, blockchain – some buzzwords at fashion industry this year. In line with that, the demand for the digitalization of the services increases. According to the article of Vogue Business, the last year was mainly about technology developments at fashion companies, so to serve the changed needs. By the spread of 5G,…
Gartner Top 10 Strategic Technology Trends for 2020
Hyperautomation, blockchain, AI security, distributed cloud and autonomous things drive disruption and create opportunities in this year’s strategic technology trends.
Airport Passenger flow management
To optimize the passenger exprience, airports need accurate KPIs in all elements of their service delivery management. Passenger flow management is the best solution to meet this demand. Xovis PTS combines 3D sensors with a software solution to measure aand visualize the gathered data on real time dashboards.
Exciting News from Teleopti
As a valued partner of Teleopti, I wanted you to be among the first to hear our exciting news. I am proud to announce that Teleopti has been acquired by Calabrio, the customer experience intelligence company headquartered in Minneapolis, Minnesota, USA.
Public services: striving for satisfaction
Over the last 10 years, the public sector has changed significantly as it strives to keep pace with new challenges. From increasing public expectations to the government’s more visible performance, organizations are under pressure to provide citizens with quick and easy access to more innovative services.
How Apple stores give their customers the five diamond treatment
Best buys outnumber Apple stores 5 to 1 – Yet Apple makes 5x more in sales per store. In 2018 Apple’s customer loyalty note has hit an all-time high of over 90% – What makes Apple so successful?