In developing version 8.6, the focus for the Teleopti WFM team has been on helping our customers to effectively handle any changes or requests that come along. A large part of achieving this responsiveness is improving the speed and usability of each tool.
Building on the popularity of MyTime, Teleopti’s web-based self-service tool for agents, we will be launching the MyTime mobile app this spring. The interactive MyTime application helps agents keep up to date with theirs and their team members’ schedules, track their performance, and, using add-on modules, take control of their vacation and working hours whenever, wherever.
Augmented reality, digital clothing, blockchain – some buzzwords at fashion industry this year. In line with that, the demand for the digitalization of the services increases. According to the article of Vogue Business, the last year was mainly about technology developments at fashion companies, so to serve the changed needs. By the spread of 5G,…
IN 2020, THE next stage of digital’s evolution welcomes us with the promise of emotionally intelligent interfaces and hyperintuitive cognitive capabilities that will transform business in unpredictable ways. Yet as we prepare for the coming decade of disruptive change, we would be wise to remember an important point about yesteryear’s leading-edge innovations.
Deloitte’s 11th annual Tech Trends report provides insights and inspiration you will need for the digital journey ahead. Several of this year’s trends are responses to persistent IT challenges. Others represent technology-specific dimensions of larger enterprise opportunities. All are poised to drive significant change and transform business in unpredictable ways.
New breakthroughs promise emotionally intelligent interfaces and hyperintuitive cognitive capabilities. Can we architect systems that will both find the business value in tomorrow’s tech trends and remain viable for decades?
Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your last online purchase: You interacted with an online store, on your computer or your mobile, and got your order delivered at home as planned. Simple?
Mobile Connect App with Enhanced Connectivity and Simultaneous Multiple User Support Leads Key Features that Help Companies Improve Customer Experience
The Myfunwait® mobile app works with the company’s customer journey management platform to deliver an immersive experience.
From the 5th to the 7th of February 2018, Qmatic Benelux invited partners from the Benelux and Central Europe for a 2-day team meeting focusing on sharing best practices, exchanging knowledge and driving sales. After an informal Meet & Greet, the official program started on Tuesday with a full day of workshops and presentations.