We calculated it for you — at least if you are in one of the 15 industries that our new report “How Customer Experience Drives Business Growth, 2019” features. And if you aren’t, check out how we calculated the upside of CX (see below) so you can apply the same logic in your firm.
Augmented reality, digital clothing, blockchain – some buzzwords at fashion industry this year. In line with that, the demand for the digitalization of the services increases. According to the article of Vogue Business, the last year was mainly about technology developments at fashion companies, so to serve the changed needs. By the spread of 5G,…
Hyperautomation, blockchain, AI security, distributed cloud and autonomous things drive disruption and create opportunities in this year’s strategic technology trends.
To optimize the passenger exprience, airports need accurate KPIs in all elements of their service delivery management. Passenger flow management is the best solution to meet this demand. Xovis PTS combines 3D sensors with a software solution to measure aand visualize the gathered data on real time dashboards.
As a valued partner of Teleopti, I wanted you to be among the first to hear our exciting news. I am proud to announce that Teleopti has been acquired by Calabrio, the customer experience intelligence company headquartered in Minneapolis, Minnesota, USA.
Over the last 10 years, the public sector has changed significantly as it strives to keep pace with new challenges. From increasing public expectations to the government’s more visible performance, organizations are under pressure to provide citizens with quick and easy access to more innovative services.
Best buys outnumber Apple stores 5 to 1 – Yet Apple makes 5x more in sales per store. In 2018 Apple’s customer loyalty note has hit an all-time high of over 90% – What makes Apple so successful?
The Post Office is the UK‘s largest retail network and the largest financial services chain in the country with more branches than all of the UK’s banks and building societies put together. It also has growing direct channels such as contact centres and online.