New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because a journey map is often the first opportunity to view the end-to-end customer experience and understand the wants, needs, and pain points of your customers as they navigate that journey.
The pandemic has set a new standard for the pace of change. In the past, we have euphemized “overnight disruption” to mean a few months to a few years for changes to unfold, which seemed fast. We live in a new world, where overnight disruption literally means overnight. This represents a radical shift in our mental model of the world, and it is something we are all coping with.
Worldwide IT spending is now expected to decline 2.7% in constant currency terms this year as COVID-19 impacts the global economy and forces many organizations around the world to respond with contingency planning and spending cuts in the short term.
Transformational times like these create opportunities for your firm to introduce net-new services that extend your market value.
Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your last online purchase: You interacted with an online store, on your computer or your mobile, and got your order delivered at home as planned. Simple?
According to Honor’s research made by Canalys, the number of shipped smart devices in the world would exceed three billion units by 2023, including smartphones, computers, tablets, smart bracelets, smart speakers and earphones. With its 500 million shipped units, the European market will have 17% of this total by 2023, being the third largest market…
While the world has been watching the revolutionary innovations, and has been guessing when the big inventions would start commercially, the experts of SAP focus on invisible, though major changes at the levels of corporate, business and social operations. SAP experts don’t exclude the emerge of a ‘New World Order’, but we could see many…
Learn how to remain competitive in the digital economy by becoming a “Digital Innovation Factory” that produces software as well as consumes it:
Deloitte’s 11th annual Tech Trends report provides insights and inspiration you will need for the digital journey ahead. Several of this year’s trends are responses to persistent IT challenges. Others represent technology-specific dimensions of larger enterprise opportunities. All are poised to drive significant change and transform business in unpredictable ways.
IN 2020, THE next stage of digital’s evolution welcomes us with the promise of emotionally intelligent interfaces and hyperintuitive cognitive capabilities that will transform business in unpredictable ways. Yet as we prepare for the coming decade of disruptive change, we would be wise to remember an important point about yesteryear’s leading-edge innovations.