COVID-19 demonstrated a real need for almost every business to re-evaluate their technology and processes to enable continuing business operations during turbulent times. But as companies strive to retain or reclaim customers post-COVID, customer experience has emerged as the clear differentiator. Organizations that prioritize the experience and emotional response a customer has in their interactions…
In the digital age, customer experience is king. Today, two-thirds of companies compete on customer experience alone. The reality is that today’s businesses are operating in an environment where their top competitors are just a click away.Of course, everyone knows that better service makes for happy customers. But do happier customers translate to higher profits?
The customer journeys matter and we know the emotion matter too. It’s time to bring these two together and use journeys to design for the full scope of emotion. To compare customer journeys, we need to understand how to design for emotion
While many have started to offer digital solutions, improving digital customer experience is still a challenge when everything is new. In this blog post, we will discuss the following topics: How to improve customer experience with digital solutions, Tips to improve digital customer experience.
You can use a real-time store traffic management to keep track of your store visitors in real time, real time people counting enables you to get notified when the visitation limit for your shopping mall or retail store is nearly reached.
Current disease control measures are can be sufficient covered in curbing the virus, but in addition to training general practitioners, increasing testing capacity would be the most important, according to infectologist Erzsébet Pusztai.
Most visitor counting system make use of sensors in counting retail store traffic. It counts visitors coming in and going out of retail stores by using an infrared and other technology. You can read about the importance of using infrared technology in this blog post.
The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. When we talk about the customer journey the central focus is on the customer. Do we know who they are? How they behave? What are their needs or expectations? Which factors make them buy a product? The…
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New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because a journey map is often the first opportunity to view the end-to-end customer experience and understand the wants, needs, and pain points of your customers as they navigate that journey.