10 big data technologies you must know
As the market for big data analytics rapidly expands to include mainstream customers, its important to know big data technologies that really matter.
14 Smart Ways To Improve Your Customer Experience Using Technology
The experience your customers have when working with your business is a key factor in success. Ensuring your customers have seamless, satisfactory interactions with you—from when they first reach out through the completion of their transactions and beyond—will increase both your retention figures and the likelihood that existing customers will recommend your business to others.…
5 Trends That Will Redefine Retail In 2019(Article – 10 min)
The retail industry has undergone a significant transformation over the past decade, and it continues to evolve quickly. Led by advancements in digital channels, 2018 has been kind to retail in the US, with the market reporting growth every month so far after a record-setting 2017.
A Better Customer Journey – Qmatic Insights from NRF Big Show
From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and Expo. We had a great time sharing information and learning about advances in retail and customer experience, networking with peers, and more.
Accelerate Your CX Transformation With Collaboration
Collaboration Is The Key To CX Transformation We studied hundreds of customer experience (CX) case studies across and found a common thread: collaboration. Successful CXOs accelerate transformation with five distinctive collaboration strategies…
Airport Passenger flow management
To optimize the passenger exprience, airports need accurate KPIs in all elements of their service delivery management. Passenger flow management is the best solution to meet this demand. Xovis PTS combines 3D sensors with a software solution to measure aand visualize the gathered data on real time dashboards.
Announcing Orchestra 7
Today Orchestra 7 was globally announced. Information about the product was made available via a news release that was published on our global web and distributed to select media. News was also published on Qmatic’s LinkedIn company page.
Avis relies on Qmatic to offer a better experience in their network of offices
Avis is one of the world’s most renowned car rental brands, with some 5,450 offices in more than 165 countries. It has a long history of innovation in the car rental industry and is one of the leading brands on an international level in terms of cus- tomer loyalty.
Banks turn to espressos, dancing robots to help keep U.S. branches alive
NEW YORK (Reuters) – Free Wi-Fi, discounted cappuccinos, artwork, and a dancing robot are among the features banks across the United States are touting to convince customers that even in an era of smartphones it is still worth it to visit a bank branch.