As a valued partner of Teleopti, I wanted you to be among the first to hear our exciting news. I am proud to announce that Teleopti has been acquired by Calabrio, the customer experience intelligence company headquartered in Minneapolis, Minnesota, USA.
Over the last 10 years, the public sector has changed significantly as it strives to keep pace with new challenges. From increasing public expectations to the government’s more visible performance, organizations are under pressure to provide citizens with quick and easy access to more innovative services.
Best buys outnumber Apple stores 5 to 1 – Yet Apple makes 5x more in sales per store. In 2018 Apple’s customer loyalty note has hit an all-time high of over 90% – What makes Apple so successful?
The Post Office is the UK‘s largest retail network and the largest financial services chain in the country with more branches than all of the UK’s banks and building societies put together. It also has growing direct channels such as contact centres and online.
Decathlon is one of the best-known and best-loved sports equipment retailers in the world. With over 1,100 shops in 27 countries, the company seeks on a daily basis to “make the pleasure and benefits of sport accessible to all”.
Skills for working processes to be learnt can be solvable by using micro-lessons in a more effective way than traditional courses. On the basis of the article released – at CIO.com – by Darren Winterford as the CEO of Ed Micro-learning, we are able to review the benefits of micro-learning.
Welcome to the 22nd edition of Global Powers of Retailing. The report identifies the 250 largest retailers around the world based on publicly available data for FY2017 (fiscal years ended through June 2018), and analyzes their performance across geographies and product sectors.