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Category Archives: Case studies

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Transforming the customer journey in-branch at the Post Office

Case studiesBy yof1Ke2019.02.20.

The Post Office is the UK‘s largest retail network and the largest financial services chain in the country with more branches than all of the UK’s banks and building societies put together. It also has growing direct channels such as contact centres and online.

Decathlon: the innovative solution making the checkout experience smoother and faster

Case studiesBy yof1Ke2019.02.19.

Decathlon is one of the best-known and best-loved sports equipment retailers in the world. With over 1,100 shops in 27 countries, the company seeks on a daily basis to “make the pleasure and benefits of sport accessible to all”.

Global Powers of Retailing 2019(Study – 30 min)

Case studiesBy yof1Ke2019.01.14.

Welcome to the 22nd edition of Global Powers of Retailing. The report identifies the 250 largest retailers around the world based on publicly available data for FY2017 (fiscal years ended through June 2018), and analyzes their performance across geographies and product sectors.

Cinesa has improved the customer experience thanks to Qmatic’s single queue management system

Case studiesBy yof1Ke2018.04.12.

Cinesa is Spain’s leading cinema screening company with 22 million viewers, and is also the leader in movie theaters, with more than 500 spread out among the main provincial capitals. Cinesa is committed to technology and comfort when it comes to offering its customers the best possible cinema experience.

Avis relies on Qmatic to offer a better experience in their network of offices

Case studiesBy yof1Ke2018.04.12.

Avis is one of the world’s most renowned car rental brands, with some 5,450 offices in more than 165 countries. It has a long history of innovation in the car rental industry and is one of the leading brands on an international level in terms of cus- tomer loyalty.

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