Fredericia, Denmark, and Xiamen, China — June 12, 2025 — Vemco Group, a world-leading data analytics & data management software company specializing in people counting and workspace analytics, and Milesight, a global provider of smart IoT products, today announced a strategic partnership. This new phase builds on their initial technology collaboration launched in May 2024,…
In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy.
What are data mesh and data fabric? Data mesh is a data ownership framework that allows organisations to maintain a decentralized data architecture while uniting disparate datasets from across business domains under a centrally managed data-sharing and governance arrangement. Data fabric is an architecture that ensures data on any platform from any location can be…
In today’s rapidly evolving digital landscape, a well-defined ecommerce strategy is essential for driving growth. Despite the increasing challenges in digital commerce revenue growth, it remains a top priority for Chief Marketing Officers (CMOs) who must achieve short-term profitability while setting the stage for long-term expansion.
Whether you work in healthcare, the government sector, higher education, or any other industry that provides appointment-based services, efficiently managing and coordinating resources such as staff, rooms, and equipment for appointments is essential for delivering high-quality services without unnecessary delays or scheduling conflicts.
We are excited to introduce our latest features and improvements made to Qmatic Experience Cloud in April. Continue reading to discover what’s new.
Every aspect of our daily lives is being affected by digitalization. While consumers can easily spend hours planning, scheduling, socializing, and ofcourse shopping on their phones and computers, the in-store retail experience has yet to catch up. But change is brewing. Recent digital innovations are modernizing the in-store retail experience, and driving big changes for…
The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ESI ThoughtLab and Deloitte’s global survey to identify…
Over the past few years, my discussions with clients about how to improve their customer journey management solutions have changed. What was previously a question of turning chaos into order is nowadays a topic on how to enhance the customer experience and improve efficiency. Let us dive into what a great customer journey is, what…
Your customers’ desired journey Uncover your greatest CX challenges and opportunities Develop persona-driven customer journey maps that span the end-to-end journey Q&A with Gartner Expert on Customer Journey Mapping Gartner experts address some common and pressing questions on customer journey mapping.