Will the future of retail be led by humans or AI?
Artificial intelligence could transform retail and challenge a sector that has traditionally been human-centric.
Predictions 2026: AI Gets Real For Customer Service – But It’s Not Glamorous Work
Customer service leaders are counting on an impending year of business transformation boosted by the power of today’s AI. Yet 2026 will not be that year. Instead of dazzling transformation, the year ahead will be defined by gritty, foundational work — the kind that rarely makes headlines but is essential to realizing AI’s long-term promise.
AI-Enabled Customer Experience Strategies and Services
IDC’s AI-Enabled Customer Experience Strategies and Services includes thought leadership, data, and guidance on the key challenges that organizations face in designing and executing successful customer experience (CX) strategies. It shows how CX technology and services providers can help organizations transform their brands and drive profitable growth by assessing, planning, and deploying leading-technologies — such…
Visitor counting without electricity or internet
Many outdoor locations — national parks, hiking trails, and coastal areas — lack electricity or internet, yet it is essential for visitors to …
How content and data combine to power personalization in CX and lasting loyalty
Let’s stop pretending customer experience lives only inside marketing. It’s essential to your brand—how people discover your business, interact with you and ultimately decide if they’ll come back. Instead of being the sole owner, marketing should be the main orchestrator of CX, working across functions to combine customer data with branded content to strengthen loyalty.
Omnichannel mistakes marketing leaders can’t afford to make
B2B buyers have rewritten the rules of engagement. They research independently, shift effortlessly between digital and in-person touchpoints, and expect every interaction to feel connected. The customer journey is no longer linear. It’s fluid, self-directed, and omnichannel.
Xperion received AA certification
Xperion Üzleti Innovációs Kft. has received the Dun & Bradstreet AA certification, which proves our financial stability and business reliability. This recognition further strengthens the trust of our clients and partners, and reinforces us in our belief that we are on the right path towards sustainable growth.
AI-Enabled Sales, Customer Service, and Contact Center Strategies
IDC’s AI-Enabled Sales, Customer Service, and Contact Center Strategies keeps product, sales, marketing, customer service, contact center, and strategic planning professionals informed of trends, leading and emerging vendors, and new market opportunities whether public cloud, dedicated private cloud, or on premises. The market is innovating in AI-based functionality, causing new competitive differentiation strategies. In addition…
Qmatic Earns Spot on G2’s 2025 Best Software Awards for Best Office Products
Qmatic today announced it has been named to G2’s 2025 Best Software Awards for Best Office Management Software Products. As the world’s largest and most trusted software marketplace, G2 reaches 100 million buyers annually. Its annual Best Software Awards rank the world’s best software companies and products based on authentic, timely reviews from real users.…
The Role of Real-Time Information in Digital Signage
With today’s business world operating at nearly the speed of light, organizations require instant access to information to remain competitive. With digital signage, businesses can leverage real-time data to deliver up-to-the-minute updates, from sales performance metrics to inventory changes, directly to employees or customers. This immediate access to critical information enhances decision-making and streamlines communication,…