The Crucial Role of Automation in the Customer Experience
Rapid innovation in AI-assisted automation adds another layer of possibilities to what can be accomplished. How to deliver a better customer experience overall?
How To Invest In Customer Experience In 2023
There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities?
Successful Shared CX Needs New Partnership Dynamics
Many organizations rely on external partners (or ‘intermediaries’) to support “their” customer experiences. But is it really “their” customer and “their” experience? Isn’t shared responsibility intrinsic to partnership? To be successful, the short answer is yes.
Many brands underestimate the impact of brand loyalty and brand advocacy on the cost of customer acquisition.
They believe that the best technology or the best product wins. But it often doesn’t. They fail to understand the many other factors at play, including the role of frictionless user experiences.
Measuring Basket Sizes
How are automated tools helping brick-and-mortar retailers expand basket sizes? Read about why the quality of data supporting A/B testing, upselling, cross-selling, and marketing efforts is essential for improving performance.
What the Best Digital Brands Do Differently? They orchestrate customer journeys for key segments too.
Despite constantly changing customer sentiment and strong economic headwinds, best-in-class digital brands power through and set the standard for excellence. “Understanding what these brands collectively do better than their peers can help CMOs develop roadmaps and leverage best practices to improve their own brands’ digital maturity,” says Matt Moorut, Director Analyst at Gartner.
Ten Ways To Rock The Customer Experience In 2023
With that in mind, here are ten ways that you can rock the customer experience in 2023.
Everything for the user experience.
Not only does the National Digital Citizenship Program raise the digitization of e-public administration services to a higher level, but in many cases the process and approach to administration itself will be radically transformed by 2026. Simplification, user experience, citizen satisfaction, optimization of administration – the above terms are given a key role in the…
Bye-Bye Solo
SOLO END-OF-SALE ANNOUNCEMENT End-of-Sale / End-of-Life Announcement for SOLO QMATIC announces the End-of-Sale and End-of-Life dates for SOLO. The last day to order SOLO (last time buy) is 30th of June 2022 for our direct sales. The last day to order SOLO (last time buy) is 30th of June 2023 for our partner sales …
MTU Aero Engines – Green Signage for Aircraft Engineering
Why discard existing older screens when you can give them an easy upgrade with easescreen? Our partner ComPeri GmbH developed a comprehensive Digital Signage system for two MTU Aero Engines locations. This system integrated older displays for ecological and economical reasons, using an individually programmed easescreen app.