August 7, 2023
Rapid innovation in AI-assisted automation adds another layer of possibilities to what can be accomplished. How to deliver a …
Resources
Articles
July 31, 2023
There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX …
July 14, 2023
Many organizations rely on external partners (or ‘intermediaries’) to support “their” customer experiences. But is it really “their” customer …
May 17, 2023
They believe that the best technology or the best product wins. But it often doesn’t. They fail to understand …
April 19, 2023
How are automated tools helping brick-and-mortar retailers expand basket sizes? Read about why the quality of data supporting A/B …
April 2, 2023
Despite constantly changing customer sentiment and strong economic headwinds, best-in-class digital brands power through and set the standard for excellence. …
February 2, 2023
With that in mind, here are ten ways that you can rock the customer experience in 2023. …
January 13, 2023
Not only does the National Digital Citizenship Program raise the digitization of e-public administration services to a higher level, …
November 4, 2022
SOLO END-OF-SALE ANNOUNCEMENT End-of-Sale / End-of-Life Announcement for SOLO QMATIC announces the End-of-Sale and End-of-Life dates for SOLO. The …
November 2, 2022
Why discard existing older screens when you can give them an easy upgrade with easescreen? Our partner ComPeri GmbH developed a comprehensive …
November 2, 2022
Intelligent solutions deserve to be understood and admired. By combining media technology and digital signage, the KNAPP AG showroom …
September 29, 2022
It’s a challenging time for customer experience (CX) leaders: Companies have lost their focus on customers, customer expectations continue …
September 2, 2022
Dun & Bradstreet, the international provider of business information and company ratings classifies the financial stability and business reliability …
July 5, 2022
A recent research highlighted that EX and CX and “revenue growth” are seriously intertwined, but not through complicated mathematical …
November 9, 2021
The experience your customers have when working with your business is a key factor in success. Ensuring your customers …
October 8, 2021
Gaining customer loyalty and trust is a board-level priority for most businesses worldwide. But customer experience (CX) efforts will …
October 1, 2021
The online world moves at a breakneck pace, and consumers have become accustomed to the immediacy and seamless interactions. …
September 10, 2021
As a service provider, it’s important to optimize your operations continuously. Collecting the right data is the first step, and there …
August 23, 2021
Frictionless customer journeys are those that seamlessly react to customer needs, anticipate consumer responses, and follow the shopper across …
August 9, 2021
Many enterprises have embarked on some form of customer experience (CX) transformation. While such initiatives vary in terms of …
July 16, 2021
Customer experience is more important than ever. It’s experience, service and marketing all rolled into one. Customers notice almost …
July 16, 2021
In this article, we are going to explore when and why you may need to invest in digital transformation …
June 24, 2021
Collaboration Is The Key To CX Transformation We studied hundreds of customer experience (CX) case studies across and found …
June 11, 2021
In the past, price has been a strong driving force in buying decisions, but in recent years there has …
June 7, 2021
COVID-19 demonstrated a real need for almost every business to re-evaluate their technology and processes to enable continuing business …
May 14, 2021
In the digital age, customer experience is king. Today, two-thirds of companies compete on customer experience alone. The reality …
February 21, 2021
The customer journeys matter and we know the emotion matter too. It’s time to bring these two together and …
December 20, 2020
While many have started to offer digital solutions, improving digital customer experience is still a challenge when everything is …
December 8, 2020
You can use a real-time store traffic management to keep track of your store visitors in real time, real time …
December 8, 2020
Current disease control measures are can be sufficient covered in curbing the virus, but in addition to training general …
December 7, 2020
Most visitor counting system make use of sensors in counting retail store traffic. It counts visitors coming in and …
November 23, 2020
The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. …
June 15, 2020
New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because …
April 6, 2020
The pandemic has set a new standard for the pace of change. In the past, we have euphemized “overnight disruption” to mean a few months to …
April 2, 2020
Worldwide IT spending is now expected to decline 2.7% in constant currency terms this year as COVID-19 impacts the …
March 25, 2020
Transformational times like these create opportunities for your firm to introduce net-new services that extend your market value. …
March 11, 2020
Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your …
March 9, 2020
According to Honor’s research made by Canalys, the number of shipped smart devices in the world would exceed three …
February 11, 2020
While the world has been watching the revolutionary innovations, and has been guessing when the big inventions would start …
January 17, 2020
Learn how to remain competitive in the digital economy by becoming a “Digital Innovation Factory” that produces software as …
January 15, 2020
Deloitte’s 11th annual Tech Trends report provides insights and inspiration you will need for the digital journey ahead. Several …
January 15, 2020
IN 2020, THE next stage of digital’s evolution welcomes us with the promise of emotionally intelligent interfaces and hyperintuitive …
January 15, 2020
New breakthroughs promise emotionally intelligent interfaces and hyperintuitive cognitive capabilities. Can we architect systems that will both find the …
January 13, 2020
We calculated it for you — at least if you are in one of the 15 industries that our …
January 10, 2020
Augmented reality, digital clothing, blockchain – some buzzwords at fashion industry this year. In line with that, the demand …
October 21, 2019
Hyperautomation, blockchain, AI security, distributed cloud and autonomous things drive disruption and create opportunities in this year’s strategic technology …
June 6, 2019
As a valued partner of Teleopti, I wanted you to be among the first to hear our exciting news. …
June 6, 2019
Over the last 10 years, the public sector has changed significantly as it strives to keep pace with new …
February 20, 2019
The Post Office is the UK‘s largest retail network and the largest financial services chain in the country with …
February 19, 2019
Decathlon is one of the best-known and best-loved sports equipment retailers in the world. With over 1,100 shops in …
January 28, 2019
Skills for working processes to be learnt can be solvable by using micro-lessons in a more effective way than …
January 14, 2019
Welcome to the 22nd edition of Global Powers of Retailing. The report identifies the 250 largest retailers around the …
December 18, 2018
IT managers, processing the digital business strategy, should cooperate with marketers in order to manage the user heatmap as …
December 15, 2018
The retail industry has undergone a significant transformation over the past decade, and it continues to evolve quickly. Led by …
November 21, 2018
Organizations are awash in data — from geocoded transactional data to real-time website traffic to semantic quantifications of corporate …
September 17, 2018
NEW YORK (Reuters) – Free Wi-Fi, discounted cappuccinos, artwork, and a dancing robot are among the features banks across …
April 20, 2018
Don’t believe everything you read about the #retailpocalypse. Retail’s going through a renaissance. …
March 28, 2018
“It’s a magical place. We’re on our way there.” The old Toys R Us jingle has worn thin. Now …
February 28, 2018
Qmatic, the global leader in Customer Journey Management, today announces Orchestra 7, the new version of its flagship enterprise …
February 19, 2018
From the 5th to the 7th of February 2018, Qmatic Benelux invited partners from the Benelux and Central Europe …
February 1, 2018
Today Orchestra 7 was globally announced. Information about the product was made available via a news release that was …
November 29, 2017
There will be plenty of jobs in the future: You just won’t be able to do them. In the …
September 29, 2017
As communicated since December 2012, Q-WIN and Qmatic Suite will reach End of Life on December 31st2017. End of …
September 22, 2017
Toys ‘R’ Us has filed for bankruptcy as it seeks to restructure $400 million in debt — the result …
August 3, 2017
As the market for big data analytics rapidly expands to include mainstream customers, its important to know big data …
August 2, 2017
It’s not because of what’s happening now. It’s because of what happened in the past. And what’s coming next. …
May 24, 2017
Building on the popularity of MyTime, Teleopti’s web-based self-service tool for agents, we will be launching the MyTime mobile app this spring. …
April 6, 2017
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. …
March 4, 2017
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared …
February 21, 2017
If budgets are an indicator of power and priorities, then marketers are leading the charge in a data-drive, digitally …
February 2, 2017
From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and …
November 24, 2016
A Dutch supermarket Jumbo, one of the market leaders, experiments with a virtual bus-stop-supermarket in the city of Utrecht, …
September 9, 2016
How can you leverage WFM to make quick-and-easy wins for your return on investment (ROI)? I’d like to share …
July 7, 2016
Qmatic are proud to have been named Virtual Systems Supplier Company of the Year by Business and Industry Today. …
June 22, 2016
Since Teleopti’s inception in 1992, we’ve been working relentlessly on raising employee engagement and satisfaction – both in our …
June 9, 2016
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human …
May 13, 2016
A recent study found the average person checks his or her smartphone a staggering 85 times a day! And …
April 28, 2016
The Myfunwait® mobile app works with the company’s customer journey management platform to deliver an immersive experience. …
January 7, 2016
Mobile Connect App with Enhanced Connectivity and Simultaneous Multiple User Support Leads Key Features that Help Companies Improve Customer …
May 15, 2015
In the ever-growing competitive market of retail, the ability to analyse in-store performance has never been greater. …