June 22, 2026
Future contact centres will not treat human agents, chatbots, voicebots and digital channels as separate functions, but as one …
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Articles
May 5, 2026
The greater impact of AI lies in its ability to reduce customer effort across the entire service journey. As …
April 30, 2026
When customers are left uninformed, uncertainty quickly turns into frustration, confusion, and, sometimes, chaos in the waiting area. At the …
April 21, 2026
Artificial intelligence is no longer a peripheral experiment in service operations. It is becoming part of the operating model …
April 16, 2026
Organizations that report successful AI initiatives invest up to four times more (as a percentage of revenue) in foundational …
April 2, 2026
We are pleased to announce that the new report, The Customer Feedback Management And Analytics Solutions Landscape, Q1 2026 …
March 27, 2026
For decades, queue management has been treated as an operational issue: reduce wait times, optimize staffing, improve throughput. And …
March 24, 2026
According to recent studies, customers are 3x more likely to stay loyal to brands that deliver consistent, personalized experiences …
March 5, 2026
Retail is entering a new phase; one defined not just by digital acceleration, but by the growing complexity of …
February 27, 2026
In most service-oriented organizations, queues are seen as an operational problem. Something for the service managers, IT team or …
February 26, 2026
Retailers today must balance two priorities: delivering dynamic, digitally connected in-store experiences, while maintaining operational efficiency against volatile economics …
February 12, 2026
Outlet Village Sofia has partnered with Vemco Group to establish Bulgaria’s first fully data-driven outlet village – setting a …
January 31, 2026
The digital signage industry is entering 2026 with unprecedented momentum and transformation. Valued at approximately $29 billion in 2025, …
January 29, 2026
As we dive into 2026, customer experience becomes one of businesses’ main priorities. One crucial aspect of achieving exceptional …
January 26, 2026
2025 marked a growing adoption of AI chatbots, such as ChatGPT and Perplexity. This adoption is expected to triple …
January 12, 2026
CX leaders face a familiar challenge: Despite years of journey mapping, results are still inconsistent, slow to scale, and …
December 19, 2025
Digital analytics solutions have evolved far beyond simple web tracking. Today, they provide a holistic view of customer behavior …
December 4, 2025
CMOs are under increasing pressure to deliver measurable growth in 2026, despite budget constraints, evolving AI capabilities, and rapidly …
November 20, 2025
Every queue tells a story about demand, timing, and human behavior. A story about when and why people show …
November 18, 2025
Companies that invest in strong governance over the technology show higher valuations and revenue, in addition to safer operations. …
November 11, 2025
Artificial intelligence could transform retail and challenge a sector that has traditionally been human-centric. …
November 10, 2025
Customer service leaders are counting on an impending year of business transformation boosted by the power of today’s AI. …
October 30, 2025
IDC’s AI-Enabled Customer Experience Strategies and Services includes thought leadership, data, and guidance on the key challenges that organizations …
October 29, 2025
Many outdoor locations — national parks, hiking trails, and coastal areas — lack electricity or internet, yet it is …
October 24, 2025
Let’s stop pretending customer experience lives only inside marketing. It’s essential to your brand—how people discover your business, interact …
October 24, 2025
B2B buyers have rewritten the rules of engagement. They research independently, shift effortlessly between digital and in-person touchpoints, and …
October 3, 2025
Xperion Üzleti Innovációs Kft. has received the Dun & Bradstreet AA certification, which proves our financial stability and business …
October 1, 2025
For many businesses, managing foot traffic and occupancy comes with a set of challenges—and, let’s be honest, a few …
August 21, 2025
IDC’s AI-Enabled Sales, Customer Service, and Contact Center Strategies keeps product, sales, marketing, customer service, contact center, and strategic …
August 14, 2025
Qmatic today announced it has been named to G2’s 2025 Best Software Awards for Best Office Management Software Products. …
August 14, 2025
With today’s business world operating at nearly the speed of light, organizations require instant access to information to remain …
August 14, 2025
The choices companies make today—where they invest, how they design experiences and how they build trust—will determine their relevance …
August 8, 2025
As campuses grow more complex and student expectations rise, universities are under pressure to deliver smarter, more connected experiences. …
August 8, 2025
HVAC systems hum away on fixed schedules, cleaners tidy empty rooms, and meeting spaces sit booked but unused. It’s …
August 8, 2025
Every day, your building generates valuable data – from POS transactions and HVAC usage to security logs and occupancy …
August 8, 2025
Running a single store comes with enough challenges – but operating hundreds or even thousands of stores across multiple …
August 8, 2025
We are excited to announce that Qmatic has achieved renewed ISO 9001:2015 and ISO/IEC 27001:2022 certification for our quality …
August 1, 2025
Q4 is the most crucial time of the year for many businesses. With the holiday season, year-end sales, and …
July 24, 2025
Healthcare is at the cusp of a profound transformation. Demographic shifts, increased mental health challenges, digital acceleration, and the …
July 1, 2025
Summer is here! While the sunny season brings vacations, heatwaves, and fluctuating customer traffic, it can also pose challenges …
June 26, 2025
Consumers still prefer to shop in physical retail stores. Instead of closing them, retailers should reconsider the purpose of …
June 12, 2025
Fredericia, Denmark, and Xiamen, China — June 12, 2025 — Vemco Group, a world-leading data analytics & data management …
May 27, 2025
In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where …
May 20, 2025
What are data mesh and data fabric? Data mesh is a data ownership framework that allows organisations to maintain …
May 15, 2025
In today’s rapidly evolving digital landscape, a well-defined ecommerce strategy is essential for driving growth. Despite the increasing challenges …
May 5, 2025
Whether you work in healthcare, the government sector, higher education, or any other industry that provides appointment-based services, efficiently …
May 1, 2025
We are excited to introduce our latest features and improvements made to Qmatic Experience Cloud in April. Continue reading …
April 17, 2025
Every aspect of our daily lives is being affected by digitalization. While consumers can easily spend hours planning, scheduling, …
April 17, 2025
The study explores how cities are using a broad array of assets and capabilities, which we term as “digital …
April 3, 2025
Over the past few years, my discussions with clients about how to improve their customer journey management solutions have …
March 11, 2025
Your customers’ desired journey Uncover your greatest CX challenges and opportunities Develop persona-driven customer journey maps that span the …
February 28, 2025
The telecom industry can find new pockets of revenues and value creation amid challenging headwinds. …
February 5, 2025
The first month of 2025 has passed, and businesses worldwide continue to prioritize data-driven decision-making for yet another year. …
February 3, 2025
In this blog post from our “Behind Our Solutions” series, we sat down with Iryna Ananko, Product Owner and …
January 15, 2025
Government organizations worldwide often find themselves in a difficult position—facing budget constraints while being expected to maintain or even …
December 11, 2024
People counting technology has become an essential tool for businesses, public spaces, and event organizers seeking to optimize operations …
November 18, 2024
As businesses and organizations strive to make more informed decisions, advanced technology has become an indispensable tool. Among these …
November 5, 2024
Reduce Churn Along the Customer Journey Build a customer journey that delivers customer satisfaction, loyalty and advocacy. By Augie …
October 29, 2024
In many outdoor locations — national parks, hiking trails, and coastal areas — there is no electricity or internet, …
October 29, 2024
In an age where seamless customer experience determines loyalty and operational functions, a quiet revolution is taking place: the …
October 25, 2024
IoT is integrated into broader retail digital transformation initiatives. Retailers integrate IoT into their broader digital transformation strategies as …
October 15, 2024
Digital signage and visitor analytics are rapidly reshaping the retail landscape, offering innovative ways for businesses to connect with …
October 14, 2024
One of the most valuable resources for making informed decisions is data—and one of the most powerful yet often …
October 10, 2024
A core focus for retail investment is frontline store associates, to drive competitive advantage and overall profitability. CIOs can …
October 4, 2024
Maserati has built the Maserati Experience Engine (MXE) for customers to create their dream car in-store or from the …
October 1, 2024
Public spaces—such as malls, airports, train stations, stadiums, and parks—are hubs of activity. The safety and security of these …
September 3, 2024
Technology will transform customer experience. Competitive differentiation will come from connecting to what is essentially human. Learn more. …
September 3, 2024
Customer journey orchestration (CJO) platforms are the journey-centric firm’s nerve center. They identify friction points across customer journeys, drive …
September 3, 2024
Gartner anticipates that by 2025, 50% of new cloud deployments will leverage cohesive cloud data ecosystems rather than manually …
September 3, 2024
Customer service journeys are often complex, leading to high effort for customers and high costs for businesses. Service and …
August 23, 2024
The plea of the song “Don’t Let Me Be Misunderstood” is spot on for customer journeys: In the 60 …
May 28, 2024
Digital, hardwareless solutions and seamless integrations paired with data collection for business intelligence – all hosted in the cloud. …
May 27, 2024
We’re pleased to announce an Assist Button for our certified Check-in Kiosks, a new accessory designed to make visits …
March 19, 2024
One of the biggest challenges across industries is to streamline resources effectively throughout the business and tend to new …
January 12, 2024
Xovis has signed an agreement with HELLA Aglaia covering the acquisition of the company’s People Sensing business. The acquisition, …
January 3, 2024
The year 2024 will also be about uncertainty and rapidly changing market conditions, and Hungarian SMEs can fight against …
January 2, 2024
Would you like to get the most out of your Samsung Smart Signage with easescreen? Our latest video tutorial …
January 2, 2024
4 am On December 4th, the DIZZIE Awards von Digital Signage Experience (DSE) present und zeichnen visionäre Installationen und …
September 18, 2023
Xperion was a Digital Signage partner of Kóstolom Wine Bar Buda at Budapest Wine Festival 2023 – in Buda …
August 7, 2023
Rapid innovation in AI-assisted automation adds another layer of possibilities to what can be accomplished. How to deliver a …
July 31, 2023
There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX …
July 14, 2023
Many organizations rely on external partners (or ‘intermediaries’) to support “their” customer experiences. But is it really “their” customer …
May 17, 2023
They believe that the best technology or the best product wins. But it often doesn’t. They fail to understand …
April 19, 2023
How are automated tools helping brick-and-mortar retailers expand basket sizes? Read about why the quality of data supporting A/B …
April 2, 2023
Despite constantly changing customer sentiment and strong economic headwinds, best-in-class digital brands power through and set the standard for excellence. …
February 2, 2023
With that in mind, here are ten ways that you can rock the customer experience in 2023. …
January 13, 2023
Not only does the National Digital Citizenship Program raise the digitization of e-public administration services to a higher level, …
November 4, 2022
SOLO END-OF-SALE ANNOUNCEMENT End-of-Sale / End-of-Life Announcement for SOLO QMATIC announces the End-of-Sale and End-of-Life dates for SOLO. The …
November 2, 2022
Why discard existing older screens when you can give them an easy upgrade with easescreen? Our partner ComPeri GmbH developed a comprehensive …
November 2, 2022
Intelligent solutions deserve to be understood and admired. By combining media technology and digital signage, the KNAPP AG showroom …
September 29, 2022
It’s a challenging time for customer experience (CX) leaders: Companies have lost their focus on customers, customer expectations continue …
September 2, 2022
Dun & Bradstreet, the international provider of business information and company ratings classifies the financial stability and business reliability …
July 5, 2022
A recent research highlighted that EX and CX and “revenue growth” are seriously intertwined, but not through complicated mathematical …
November 9, 2021
The experience your customers have when working with your business is a key factor in success. Ensuring your customers …
October 8, 2021
Gaining customer loyalty and trust is a board-level priority for most businesses worldwide. But customer experience (CX) efforts will …
October 1, 2021
The online world moves at a breakneck pace, and consumers have become accustomed to the immediacy and seamless interactions. …
September 10, 2021
As a service provider, it’s important to optimize your operations continuously. Collecting the right data is the first step, and there …
August 23, 2021
Frictionless customer journeys are those that seamlessly react to customer needs, anticipate consumer responses, and follow the shopper across …
August 9, 2021
Many enterprises have embarked on some form of customer experience (CX) transformation. While such initiatives vary in terms of …
July 16, 2021
Customer experience is more important than ever. It’s experience, service and marketing all rolled into one. Customers notice almost …
July 16, 2021
In this article, we are going to explore when and why you may need to invest in digital transformation …
June 24, 2021
Collaboration Is The Key To CX Transformation We studied hundreds of customer experience (CX) case studies across and found …
June 11, 2021
In the past, price has been a strong driving force in buying decisions, but in recent years there has …
June 7, 2021
COVID-19 demonstrated a real need for almost every business to re-evaluate their technology and processes to enable continuing business …
May 14, 2021
In the digital age, customer experience is king. Today, two-thirds of companies compete on customer experience alone. The reality …
February 21, 2021
The customer journeys matter and we know the emotion matter too. It’s time to bring these two together and …
December 20, 2020
While many have started to offer digital solutions, improving digital customer experience is still a challenge when everything is …
December 8, 2020
You can use a real-time store traffic management to keep track of your store visitors in real time, real time …
December 8, 2020
Current disease control measures are can be sufficient covered in curbing the virus, but in addition to training general …
December 7, 2020
Most visitor counting system make use of sensors in counting retail store traffic. It counts visitors coming in and …
November 23, 2020
The customer journey is the path that a customer walks, between the different touchpoints and interactions with an organization. …
June 15, 2020
New customer journeys are emerging as digital adoption accelerates during COVID-19. These are journeys you’ll want to map, because …
April 6, 2020
The pandemic has set a new standard for the pace of change. In the past, we have euphemized “overnight disruption” to mean a few months to …
April 2, 2020
Worldwide IT spending is now expected to decline 2.7% in constant currency terms this year as COVID-19 impacts the …
March 25, 2020
Transformational times like these create opportunities for your firm to introduce net-new services that extend your market value. …
March 11, 2020
Every customer journey, as simple as it looks, happens in a more and more complex ecosystem. Think about your …
March 9, 2020
According to Honor’s research made by Canalys, the number of shipped smart devices in the world would exceed three …
February 11, 2020
While the world has been watching the revolutionary innovations, and has been guessing when the big inventions would start …
January 17, 2020
Learn how to remain competitive in the digital economy by becoming a “Digital Innovation Factory” that produces software as …
January 15, 2020
Deloitte’s 11th annual Tech Trends report provides insights and inspiration you will need for the digital journey ahead. Several …
January 15, 2020
IN 2020, THE next stage of digital’s evolution welcomes us with the promise of emotionally intelligent interfaces and hyperintuitive …
January 15, 2020
New breakthroughs promise emotionally intelligent interfaces and hyperintuitive cognitive capabilities. Can we architect systems that will both find the …
January 13, 2020
We calculated it for you — at least if you are in one of the 15 industries that our …
January 10, 2020
Augmented reality, digital clothing, blockchain – some buzzwords at fashion industry this year. In line with that, the demand …
October 21, 2019
Hyperautomation, blockchain, AI security, distributed cloud and autonomous things drive disruption and create opportunities in this year’s strategic technology …
August 21, 2019
Traditional bank branches around the world are undergoing a radical transformation. It is true that the rise of virtual …
June 6, 2019
As a valued partner of Teleopti, I wanted you to be among the first to hear our exciting news. …
June 6, 2019
Over the last 10 years, the public sector has changed significantly as it strives to keep pace with new …
February 20, 2019
The Post Office is the UK‘s largest retail network and the largest financial services chain in the country with …
February 19, 2019
Decathlon is one of the best-known and best-loved sports equipment retailers in the world. With over 1,100 shops in …
January 28, 2019
Skills for working processes to be learnt can be solvable by using micro-lessons in a more effective way than …
January 14, 2019
Welcome to the 22nd edition of Global Powers of Retailing. The report identifies the 250 largest retailers around the …
December 18, 2018
IT managers, processing the digital business strategy, should cooperate with marketers in order to manage the user heatmap as …
December 15, 2018
The retail industry has undergone a significant transformation over the past decade, and it continues to evolve quickly. Led by …
November 21, 2018
Organizations are awash in data — from geocoded transactional data to real-time website traffic to semantic quantifications of corporate …
September 17, 2018
NEW YORK (Reuters) – Free Wi-Fi, discounted cappuccinos, artwork, and a dancing robot are among the features banks across …
April 20, 2018
Don’t believe everything you read about the #retailpocalypse. Retail’s going through a renaissance. …
March 28, 2018
“It’s a magical place. We’re on our way there.” The old Toys R Us jingle has worn thin. Now …
February 28, 2018
Qmatic, the global leader in Customer Journey Management, today announces Orchestra 7, the new version of its flagship enterprise …
February 19, 2018
From the 5th to the 7th of February 2018, Qmatic Benelux invited partners from the Benelux and Central Europe …
February 1, 2018
Today Orchestra 7 was globally announced. Information about the product was made available via a news release that was …
January 26, 2018
Data is the new money! At least for those companies that know how to utilize it well, protect it …
November 29, 2017
There will be plenty of jobs in the future: You just won’t be able to do them. In the …
September 29, 2017
As communicated since December 2012, Q-WIN and Qmatic Suite will reach End of Life on December 31st2017. End of …
September 22, 2017
Toys ‘R’ Us has filed for bankruptcy as it seeks to restructure $400 million in debt — the result …
August 3, 2017
As the market for big data analytics rapidly expands to include mainstream customers, its important to know big data …
August 2, 2017
It’s not because of what’s happening now. It’s because of what happened in the past. And what’s coming next. …
May 24, 2017
Building on the popularity of MyTime, Teleopti’s web-based self-service tool for agents, we will be launching the MyTime mobile app this spring. …
April 6, 2017
When it comes to reaping the full benefits of self-service, it is about planning and a well thought-out strategy. …
March 4, 2017
There’s a tenet in customer organizations born from things like the Golden Rule or Dr. Maya Angelou’s often shared …
February 21, 2017
If budgets are an indicator of power and priorities, then marketers are leading the charge in a data-drive, digitally …
February 2, 2017
From January 15 through 17, Qmatic joined 35,000 retail professionals for the 106th annual NRF Big Show Convention and …
November 24, 2016
A Dutch supermarket Jumbo, one of the market leaders, experiments with a virtual bus-stop-supermarket in the city of Utrecht, …
September 9, 2016
How can you leverage WFM to make quick-and-easy wins for your return on investment (ROI)? I’d like to share …
July 7, 2016
Qmatic are proud to have been named Virtual Systems Supplier Company of the Year by Business and Industry Today. …
June 22, 2016
Since Teleopti’s inception in 1992, we’ve been working relentlessly on raising employee engagement and satisfaction – both in our …
June 9, 2016
Magnus Geverts at Teleopti says it’s time to wise up to the explosive growth of Chatbots while keeping human …
May 13, 2016
A recent study found the average person checks his or her smartphone a staggering 85 times a day! And …
April 28, 2016
The Myfunwait® mobile app works with the company’s customer journey management platform to deliver an immersive experience. …
January 7, 2016
Mobile Connect App with Enhanced Connectivity and Simultaneous Multiple User Support Leads Key Features that Help Companies Improve Customer …
May 15, 2015
In the ever-growing competitive market of retail, the ability to analyse in-store performance has never been greater. …