In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy.
What are data mesh and data fabric? Data mesh is a data ownership framework that allows organisations to maintain a decentralized data architecture while uniting disparate datasets from across business domains under a centrally managed data-sharing and governance arrangement. Data fabric is an architecture that ensures data on any platform from any location can be…
In today’s rapidly evolving digital landscape, a well-defined ecommerce strategy is essential for driving growth. Despite the increasing challenges in digital commerce revenue growth, it remains a top priority for Chief Marketing Officers (CMOs) who must achieve short-term profitability while setting the stage for long-term expansion.
Whether you work in healthcare, the government sector, higher education, or any other industry that provides appointment-based services, efficiently managing and coordinating resources such as staff, rooms, and equipment for appointments is essential for delivering high-quality services without unnecessary delays or scheduling conflicts.
We are excited to introduce our latest features and improvements made to Qmatic Experience Cloud in April. Continue reading to discover what’s new.