SOLO END-OF-SALE
ANNOUNCEMENT
End-of-Sale / End-of-Life Announcement for SOLO
QMATIC announces the End-of-Sale and End-of-Life dates for SOLO.
The last day to order SOLO (last time buy) is 30th of June 2022 for our direct sales.
The last day to order SOLO (last time buy) is 30th of June 2023 for our partner sales
Table 1. SOLO – End-of-Life Milestones and Dates – DIRECT
® SW = Software HW = Hardware
| Milestone | Definition | Date |
|---|---|---|
| End-of-Life Announcement Date | The date the document that announces the End-of-Sale and End-of-Life of a product or service is distributed to the general public. | June 22, 2022 |
| End-of-Sale Date | The last date to order the SOLO system or service (Multi client support package for SOLO systems or any care package for SOLO). The product is no longer for sale after this date. *Existing quotes will be honored until September 30, 2022. Solo Care will only be possible to sell for the first compulsory year, no multiyear care contracts allowed. |
June 30, 2022 |
| Last date to renew Care | There will be no renewals of SOLO care contracts (Multi client support package for SOLO systems or any Care package for SOLO).
Renewals after June 30th, 2022 are ONLY allowed to be renewed with validity to December 31st, 2022. |
September 30, 2022 |
| Last delivery date | The last possible date for delivery of a SOLO system will be made from QMATIC. The actual delivery date depends on the lead time. | December 31, 2022 |
| End-of-Life (SW) | After this date no additions to existing license keys will be available for purchase. No enhancements or corrections will be given on SW. | June 30, 2022 |
| End-of-Support | When we stop supporting SW and HW for valid SOLO Care contracts | Renewals: Validity to December 31st, 2022
New systems delivered in 2022: One year from delivery/installation date |
| End-of- Warranty | When we stop warranty service for SOLO SW and HW | Two years from delivery date |
| End-of-Service HW | The date we no longer provide service/repair for the HW article used in a SOLO system. | June 30, 2025 If parts available |
Table 2. SOLO – End-of-Life Milestones and Dates – PARTNER SALES
SW = Software HW = Hardware
| Milestone | Definition | Date |
| End-of-Life Announcement Date | The date the document that announces the End-of- Sale and End-of-Life of a product or service is distributed to the general public. | June 22, 2022 |
| End-of-Sale Date | The last date to order the SOLO system or service (QMATIC Care Partner Support package covering SOLO). The product is no longer for sale after this date. | June 30, 2023 |
| End-of-Life (SW) | After this date no additions to existing license keys will be available for purchase. No enhancement, corrections will be given on SW. | June 30, 2023 |
| Last date to renew Care | There will be no renewals of SOLO care contracts (QMATIC Care Partner Package or any Care package for SOLO).
Renewals are ONLY possible to renew with validity to December 31st, 2023. |
September 30, 2023 |
| Last delivery date | The last possible date delivery of a SOLO system will be made from QMATIC. The actual delivery date depends on the lead time. | December 31, 2023 |
| End-of-Support | When we stop supporting SW and HW for valid SOLO Care contracts and valid warranty | June 30, 2025 |
| End-of-Service HW | The date we no longer provide service/repair for the HW article used in a SOLO system. | June 30, 2025 If parts available |
Table 3. Product Part Numbers Affected by this Announcement
Direct = Top Date; Partner Sales = Lower Date®
| End-of-Sale Product Part Number |
Product / Service Description |
Last day to order | Last delivery date |
| 10110860 | SW SOLO BASE LICENSE | June 30th, 2022 January 1st, 2023 |
December 31st, 2022 June 30th, 2023 |
| 10110861 | SW SOLO STATISTICS LICENSE | June 30th, 2022 January 1st, 2023 |
December 31st, 2022 June 30th, 2023 |
| 10110862 | SW SOLO MEDIA LICENSE | June 30th, 2022 January 1st, 2023 |
December 31st, 2022 June 30th, 2023 |
| 10110863 | SW SOLO ADDITIONAL PRINTERS | June 30th, 2022 January 1st, 2023 |
December 31st, 2022 June 30th, 2023 |
| 10110864 | SW SOLO COMMUNICATION LICENSE | June 30th, 2022 January 1st, 2023 |
December 31st, 2022 June 30th, 2023 |
| 10290024 | Solo Intro 8 Demo Room Package | June 30th, 2022 June 30th, 2023 |
December 31st, 2022 December 31th, 2023 |
| 10211110 | MYQMATIC (possibly later EOS date due to SP need) | January 1st, 2028 January 1st, 2028 |
As long as in stock |
Product / Service Migration Options
For both new and existing clients the alternative is to migrate to our standard existing customer journey solutions:
- Orchestra
- QCS
- Experience Cloud
We do NOT intend to create a new offer targeted towards small solo clients. We are aware that many of our existing SOLO-clients will not have a suitable alternative. We want to convert our existing Enterprise clients to Orchestra/QCS/Enterprise Cloud as this brings the most value to Qmatic and the clients.
Who and how to migrate suitable clients will be on a case by case basis to optimize client needs.
For clients that want to buy more SOLO systems, expand it or replace it:
If we offer QCS or Experience Cloud solutions add a HUB to support usage of existing Intro 5 and Intro 8. If we offer Orchestra as the alternative to SOLO, the existing Intro 5 and Intro 8 is compatible. In case of high security needs they need to be replaced with G2 equipment.
QMATIC End-of-Life Policy
For more information about QMATIC’s End-of-Life policy, see: https://m01- qmaticworld.portal.qmatic.com/en/products/product-lifecycle-information/end-of- sales/
