May 5, 2026
The greater impact of AI lies in its ability to reduce customer effort across the entire service journey. As …
We Provide
Better insight to customers and employees experience. Support data driven decision making. More growth for business.
We have been helping businesses enhance customer and employee experience since 2003. Give your stakeholders the best experience with Xperion.
We create and collect data from customer spaces, support data driven decision making where the accurate and authentic datafication of customer behaviors, processes of their actions, and their activities interconnects with other customer data. This is the ultimate way to understand customers and clients better.
Trusted By
Solutions
Our partnership with some of the leading software and hardware suppliers in the world to enhance different aspects of your customer and employee experience.
Visitor / Customer
Analytics
Rethink the way you do business with effective and tailored solutions to keep track of people flow. Use people counting and data analytics to make better business decisions.
Real-time Traffic Management
Capture important information about the footfall to the store at the point-of-sale. Manage workforce effectively. Get instant insights into store traffic and conversion rates, for one store or multiple chains.
Customer Experience & Customer Journey Management
Improve your customer experience from appointment booking and arrival process, to service delivery and feedback collection, manage everything within our comprehensive customer journey management tool.
Digital Signage Management
Manage content easily, for any output device, location, operating system or platform. Manage your information, messages and locations effortlessly with just one scalable solution.
Workforce
Management
Unlock the full potential of your people. Use AI-enabled forecasting and scheduling to connect agents with customers fast. Give agents more flexibility with intuitive self-scheduling.
Products
We offer a unique product to our clients
Xperion Dashboard Bot (xBoT)
For users of Qmatic Orchestra, QBoard is an application that integrates seamlessly into your customer experience solution to align your team’s KPIs with yours.
QBoard
For users of Qmatic Orchestra, QBoard is an application that integrates seamlessly into your customer experience solution to align your team’s KPIs with yours.
Why Xperion?
The right hardware and software is just part of the equation. While we have partnered up with the best suppliers in the world, our expertise is in planning, implementing and training your staff to make the best out of our solutions.
Customers trust us because
- Xperion is a trusted name with over 2 decades of experience helping businesses grow, by taking their customer experience to world-class levels
- We understand that every client has their unique needs. We customise our solutions to match your business.
- We provide the highest quality solutions. We are continuously optimising our service standards.
- We are a one-stop-shop for a comprehensive solution. We will oversee the development of your custom solution till you are confident in managing it on your own.
Start your journey with Xperion today.
Avis
Car rental company
Car rental company
Our clients said
Avis
Car rental company
★★★★★ Rated 5 out of 5
„Thanks to this system, customers feel that they are treated fairly, while employees can finally focus on service without having to worry about who’s next.”
Samsung
Electronics Company
Electronics Company
Testimonials
Samsung
Electronics Company
★★★★★ Rated 5 out of 5
“We realized that without better tools, our franchisees could not generate adequate quality and added value.”
Decathlon
Retail company
Retail company
Testimonials
Decathlon
Retail company
★★★★★ Rated 5 out of 5
“Our customers really appreciate these technological advances. We are now planning to extend the number of installations in other outlets. We will also be using Qmatic to gather and analyze statistics providing valuable information on store performance. This will help us to keep improving the purchasing experience for our customers.”
Groupama
Insurance company
Insurance company
Testimonials
Grupama
Insurance company
★★★★★ Rated 5 out of 5
“With Business Intelligence we have full control over the situation.“
Avis
Car rental company
Car rental company
Samsung
Electronics Company
Electronics Company
Decathlon
Retail company
Retail company
Groupama
Insurance company
Insurance company
Our clients said
Avis
Car rental company
★★★★★ Rated 5 out of 5
„Thanks to this system, customers feel that they are treated fairly, while employees can finally focus on service without having to worry about who’s next.”
Latest Resources
April 30, 2026
When customers are left uninformed, uncertainty quickly turns into frustration, confusion, and, sometimes, chaos in the waiting area. At the …
April 21, 2026
Artificial intelligence is no longer a peripheral experiment in service operations. It is becoming part of the operating model …
Partners
Driven by strategic partnerships
